Exploring the quality performance implications of temporary workers: the importance of process capabilities

The current pandemic with its associated economic downturn has intensified the pressures on companies to produce quality offerings an increased pressure cost controls. Across industries have reduced their costs by enhancing ability operate flexibly, through increasing use of temporary workers. However, such a reliance workers is generally deteriorating quality. In order untangle relationship between and we address following research questions: (1) What are performance implications employing workers? (2) Can process capabilities eliminate potential deterioration that due Process conceptualised plant’s level of-the-art manufacturing processes technology. To our questions, utilise survey data collected Global Manufacturing Research Group. results suggest usage significantly increases reject rates customer returns. Furthermore, identified managers cannot rely safeguard them from deterioration, when